Everything you need to know about our cookies and how we process your data.


What are cookies?

A cookie is a small file that can be placed on your device that allows us to recognise and remember you. It is sent to your browser and stored on your computer's hard drive or tablet or mobile device. When you visit our sites, we may collect information from you automatically through cookies or similar technologies.


What do we use cookies for?


These cookies are essential for us to provide your with a secure, authenticated session when using Papillio. For example, these cookies make it possible for you to stay logged into your Papillio account and use the customer experience toolkit services we provide. If you block these cookies, then these functions and services will not work as intended. An example of this is our Firebase cookie, which is provided by Google and which is used for our session authentication.


These cookies enable us to measure how often you visit our sites and how you use them. With this information, we get a better sense of how our users engage with our app features and website content so that we are able to continually improve our customer experience. For example, we collect information about which features are frequently visited, and by which types of users. An example is our Google Analytics cookie, which gives us information such as your journey between pages and your consumption of content such as our help pages and videos.


These cookies are used to recognise and remember your preferences or settings when you return to our sites, so that we can provide you with a more personalised experience. To achieve this, we will use a mix of first-party and third-party cookies.


These cookies are used to collect information about your visit to our site, the content you have viewed, the links you have followed and information about your browser, device and IP address. We use this in an attempt to ensure we offer your products and services that match your preferences.


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