A Complete CX Change Management Toolkit

PAPILLIO has everything you need to transform your customer experience, consistently out-perform your competitors, maximize your profits and ensure your business success.

customer experience change management dashboard, app summary, links to pages
Build Customer Personas
Benchmark your CX maturity
Collaborate with colleagues
Ideate and innovate
Set transformation goals
Assess business impact
Prioritize change objectives
Build a customer culture
Drive agile change

And so much more...

A Much Faster Change Cycle

You probably already have a good appreciation of CX. We don't need to convince you about its importance. You also understand how difficult it is to mobilize change. You've faced that challenge many times. Now there's finally a tool that has your back. Make customer experience change a reality in your company. And achieve it quickly.

Dave Benjamin


Powerful Change Management Features

new features added every month

New features added every month

Build Customer Personas

Benchmark CX Maturity

Collaborate, Ideate & Innovate

Set Transformation Goals

Prioritize Objectives

Drive Agile Change

Organize Teams

Build Customer Personas

Ensure you understand the people you're designing for

As a customer experience professional, your job is to design optimal experience for your target audience, be they customers, employees or suppliers.

If you don't understand who these people are, it's very difficult to design the right experiences for them.

In addition you need to drive change, which means getting your colleagues to understand the target audience as well as you do. That way they'll have more empathy for the problems customers face.

PAPILLIO offers the most comprehensive persona design tool available today.

You can specify persona demographics, upload images, set life goals and fears, specify persona expectations and complaints, and much more.

Unlike other tools, we also allow you to rate the experience personas are having with your company as well as the skillset personas bring to the table.

Personas integrate completely with the remainder of our tool. You can link specific experience improvement ideas to each persona allowing you understand which people in your target audience are receiving the most attention.

Understand the profile of your customers, employees and suppliers as well as their level of experience

What People Are Saying

Jennifer Kirkman, Customer Experience Manager
Jennifer KirkmanCustomer Experience Manager

In my job, I am continually managing hundreds of objectives.

PAPILLIO has given me a level of organization capability and tools to drive CX change that I've never had before.

This, together with the maturity assessments makes PAPILLIO my favourite cloud tool.

Gary Greenfield, CEO, Interact RDT
Gary GreenfieldCEO, Interact RDT

As a leading CX consultancy, PAPILLIO has transformed our business.

Never before have we been able to engage our clients so actively and make sure we position ourselves to deliver customer experience change value

The PAPILLIO team have truly created something revolutionary! Now that we have it, I could not imagine business without it.

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